Delivery policy

Delivery policy

DELIVERY POLICY

  1. General information

This delivery policy governs the terms and conditions under which products sold through the atelierrebul.ro website are delivered to customers.
Products are kept in stock in Romania, and online orders are processed and shipped from Bucharest, Romania.
Delivery is carried out exclusively within Romania, using express courier services.
By placing an order on the website, the customer confirms that they have read the delivery terms provided in this policy.

  1. Order processing

Orders placed before 12:00 p.m. Romania time, Monday through Friday, are generally processed on the same business day.

Orders placed after 12:00 p.m. are processed on the next business day.

Orders placed on non-business days, weekends, or public holidays are processed on the next business day.

The estimated processing time for an order is 1 business day, except in exceptional circumstances, during busy periods, or during promotional campaigns, when processing may take longer.

  1. Delivery time

After the package is handed over to the courier, the estimated delivery time is 1–2 business days.

Deliveries are generally carried out Monday through Friday, depending on the courier's schedule and conditions.

The estimated total delivery time is 2–3 business days from the date the order is placed.

In exceptional circumstances, such as busy periods, adverse weather conditions, courier delays, or other circumstances beyond Atelier Rebul's control, delivery may take longer, without exceeding the legal deadline of 30 calendar days from the conclusion of the contract, unless the parties have agreed otherwise.

  1. Delivery costs

The delivery cost is 20 lei for orders with a value under 300 lei.

Delivery is free for orders with a value equal to or greater than 300 lei.

The shipping cost is transparently displayed on the checkout page before the order is finalized.

There are no additional fees or hidden costs for standard delivery other than those displayed on the checkout page.

  1. Order cancellation before shipping

For online orders, the customer may request to cancel the order before it is shipped, provided that the order has not already been processed and handed over to the courier.

Cancellation can be requested using the electronic function available in the customer account, on the order page, or by contacting Atelier Rebul at contact@atelierrebul.ro.

If the order has already been shipped, the customer may exercise their legal right of withdrawal in accordance with the Product Return and Exercise of the Right of Withdrawal Policy.

  1. Failed delivery

The customer is responsible for providing complete and accurate contact details and delivery information, as well as ensuring that the package is received at the address specified in the order.

If delivery cannot be carried out due to reasons attributable to the Customer, including the unjustified refusal of the package, repeated inability to contact the customer, or failure to collect the package within the timeframe communicated by the courier, the package will be returned to the Seller.

Any additional costs incurred by a new shipment may be borne by the Customer, who will be informed in advance.

If a Customer has had three consecutive orders not collected or refused upon delivery within a three-month period for reasons attributable to them, we reserve the right to refuse the processing of subsequent cash-on-delivery orders.

In this situation, the Customer may be required to pay in full in advance for the processing of a new order. The Customer will be contacted and informed before the order is canceled or the payment method is changed.

This rule does not apply if the non-delivery or return of the package was caused by an error by the Seller or the courier company.

  1. Products damaged upon delivery

If the package shows visible damage upon receipt, the customer is asked to refuse the package or to note the situation on the courier's document, where possible.

Any report regarding products damaged upon delivery must be submitted within 24 hours of receiving the package to contact@atelierrebul.ro.

The report should include, where possible:

  • the order number;

  • the customer's full name;

  • photographs of the package and the damaged products;

  • a brief description of the situation.

Atelier Rebul will review the report and get back to the customer with a solution, depending on the findings.

  1. Delivery date and right of withdrawal

The delivery date is relevant for calculating the legal withdrawal period from the contract.

For online orders, the legal withdrawal period is 14 calendar days and begins on the day the customer or a third party designated by them, other than the carrier, takes physical possession of the products.

If an order contains multiple products delivered separately, the withdrawal period begins on the day the customer or the third party designated by them takes physical possession of the last product.

For complete information regarding the exercise of the right of withdrawal, return conditions, exceptions applicable to sealed products, and the refund procedure, please consult the Product Return and Exercise of the Right of Withdrawal Policy.

  1. Contact

For any questions regarding delivery, you can contact us at:

BOLD DESIGN COLLECTION S.R.L.
Registered office: Bucharest, Sector 3, Bulevardul Unirii no. 45, Bloc E3, TR 2+3, Mezzanine Floor
Postal code: 030824
Tax ID: RO42910222
Trade Register No.: J2020009763407
EUID: ROONRC.J2020009763407
Email: contact@atelierrebul.ro
Phone: 0784 225 355